It's important to remember (as per our warranty policy) the unit must be installed by a certified/licensed HVAC contractor.
Tech support/Troubleshooting will only be provided to such contractor.
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For Warranty and Parts, the following information is required:
1.- Serial number and model number
2.- Name, address, phone number
3.- Proof of Purchase
4.- HVAC contractor license #.
5.- A brief description of the request / symptom
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Thank you
Parts Mirage