FAQ
frequently asked question
Ventus X (IVKH and/or OVKH) 1.- Are units from Series A and B compatible? No. 2.- Are units with different capacities compatible? (e.g., an outdoor...
Thu, 12 Sep, 2024 at 12:40 PM
The error code list for the VENTUS X are available for download below. Extra codes that are no error in the unit: "PP" means "Searchi...
Thu, 22 Aug, 2024 at 2:45 PM
This are the most common questions about Multizone units (Model star as IVMH or OVMH) 1.- Are units from Series A and B compatible? Yes. 2.- Can I u...
Tue, 19 Nov, 2024 at 9:55 AM
This are the most common questions about Alpha units (Model star as IVADH or OVADH) 1.-Can Alphas be used with 24v thermostats? Yes. 2.- Do Alphas h...
Thu, 12 Sep, 2024 at 12:41 PM
In order for a warranty to become valid please follow the steps and requirements of the attached file "WARRANTY REQUIEREMENTS" and "Warranty ...
Mon, 26 Aug, 2024 at 10:27 AM
People often get confused over BTU's or the Tons of a unit.
It's simple :
9,000 BTU = 3/4 TONS
12,000 BTU = 1 TON
18,00...
Tue, 14 Nov, 2017 at 11:47 AM
The acronym SEER means: Seasonal Energy Efficiency Ratio Units are (BTU/W-h) The higher the SEER lower consumption of electricity but you have to co...
Thu, 1 Nov, 2018 at 12:38 PM
You just finished Installing your Aurum 16 ,Aurum 18 ,Aurum 22 you plug in your disconnect, flip your breaker on and power on the remote. You're expecti...
Thu, 1 Nov, 2018 at 2:29 PM