FAQ
frequently asked question
The error code list for the VENTUS X are available for download below. Extra codes in the unit not in the PDF: "PP" means "Searching ...
Tue, 1 Apr, 2025 at 11:55 AM
1.- What refrigerant do the Polaris models use? They use R454B. 2.- Does the unit come with Wi-Fi? Yes. 3.- What is the SEER2 rating of the unit? 24...
Tue, 1 Apr, 2025 at 11:48 AM
1.- What refrigerant do the Polaris models use? They use R454B. 2.- Does the unit come with Wi-Fi? Yes. 3.- What is the SEER2 rating of the unit? 20...
Tue, 1 Apr, 2025 at 11:40 AM
1.- What refrigerant do the Polaris models use? They use R454B. 2.- Does the unit come with Wi-Fi? No, but you can buy a Wi-Fi module from our webstore ...
Tue, 1 Apr, 2025 at 2:37 PM
This are the most common questions about Alpha units (Model star as IVADH or OVADH) 1.-Can Alphas be used with 24v thermostats? Yes. 2.- Do Alphas h...
Thu, 12 Sep, 2024 at 12:41 PM
Ventus X (IVKH and/or OVKH) 1.- Are units from Series A and B compatible? No. 2.- Are units with different capacities compatible? (e.g., an outdoor...
Thu, 12 Sep, 2024 at 12:40 PM
This are the most common questions about Multizone units (Model star as IVMH or OVMH) 1.- Are units from Series A and B compatible? Yes. 2.- Can I u...
Tue, 19 Nov, 2024 at 9:55 AM
In order for a warranty to become valid please follow the steps and requirements of the attached file "WARRANTY REQUIEREMENTS" and "Warranty ...
Mon, 26 Aug, 2024 at 10:27 AM
People often get confused over BTU's or the Tons of a unit.
It's simple :
9,000 BTU = 3/4 TONS
12,000 BTU = 1 TON
18,00...
Tue, 14 Nov, 2017 at 11:47 AM
The acronym SEER means: Seasonal Energy Efficiency Ratio The cooling or heating power in a unit use measure units in BTU/W-h. The higher the SEE...
Tue, 18 Mar, 2025 at 9:06 AM