FAQ

frequently asked question

Error code list models 2025
The error code list for the VENTUS X, POLARIS, MAGNUS and GALAXY are available for download below. Extra codes in the unit not in the PDF: "PP&...
Thu, 22 May, 2025 at 9:07 AM
Magnus FAQ
1.- What refrigerant do the Polaris models use? They use R454B. 2.- Does the unit come with Wi-Fi? Yes. 3.- What is the SEER2 rating of the units? 2...
Thu, 22 May, 2025 at 11:47 AM
Polaris FAQ
1.- What refrigerant do the Polaris models use? They use R454B. 2.- Does the unit come with Wi-Fi? Yes. 3.- What is the SEER2 rating of the unit? 20...
Thu, 22 May, 2025 at 11:47 AM
Galaxy FAQ
1.- What refrigerant do the Polaris models use? They use R454B. 2.- Does the unit come with Wi-Fi? No, but you can buy a Wi-Fi module from our webstore ...
Thu, 22 May, 2025 at 11:48 AM
Alpha FAQ
This are the most common questions about Alpha units (Model star as IVADH or OVADH) 1.-Can Alphas be used with 24v thermostats? Yes. 2.- Do Alphas h...
Thu, 12 Sep, 2024 at 12:41 PM
Ventus X FAQ
Ventus X (IVKH and/or OVKH) 1.- Are units from Series A and B compatible? No.  2.- Are units with different capacities compatible? (e.g., an outdoor...
Thu, 12 Sep, 2024 at 12:40 PM
Multizone VMH Series A & B FAQ
This are the most common questions about Multizone units (Model star as IVMH or OVMH) 1.- Are units from Series A and B compatible? Yes. 2.- Can I u...
Tue, 19 Nov, 2024 at 9:55 AM
Warranty Claim
In order for a warranty to become valid please follow the steps and requirements of the attached file "WARRANTY REQUIEREMENTS" and "Warranty ...
Mon, 26 Aug, 2024 at 10:27 AM
BTU VS. TONS
People often get confused over BTU's or the Tons of a unit.  It's simple :    9,000 BTU  =  3/4 TONS 12,000 BTU  =    1  TON 18,00...
Tue, 14 Nov, 2017 at 11:47 AM