FAQ

Ventus X FAQ
Ventus X (IVKH and/or OVKH) 1.- Are units from Series A and B compatible? No.  2.- Are units with different capacities compatible? (e.g., an outdoor...
Thu, 12 Sep, 2024 at 12:40 PM
Ventus X error code list
The error code list for the VENTUS X are available for download below. Extra codes that are no error in the unit: "PP" means "Searchi...
Thu, 22 Aug, 2024 at 2:45 PM
Multizone FAQ
This are the most common questions about Multizone units (Model star as IVMH or OVMH) 1.- Are units from Series A and B compatible? Yes. 2.- Can I u...
Thu, 12 Sep, 2024 at 12:40 PM
Alpha FAQ
This are the most common questions about Alpha units (Model star as IVADH or OVADH) 1.-Can Alphas be used with 24v thermostats? Yes. 2.- Do Alphas h...
Thu, 12 Sep, 2024 at 12:41 PM
Warranty Claim
In order for a warranty to become valid please follow the steps and requirements of the attached file "WARRANTY REQUIEREMENTS" and "Warranty ...
Mon, 26 Aug, 2024 at 10:27 AM
BTU VS. TONS
People often get confused over BTU's or the Tons of a unit.  It's simple :    9,000 BTU  =  3/4 TONS 12,000 BTU  =    1  TON 18,00...
Tue, 14 Nov, 2017 at 11:47 AM
What SEER means?
The acronym SEER means:  Seasonal Energy Efficiency Ratio   Units are  (BTU/W-h)  The higher the SEER lower consumption of electricity but you have to co...
Thu, 1 Nov, 2018 at 12:38 PM
What causes Fo error codes (Aurum)?
You just finished Installing your Aurum 16 ,Aurum 18 ,Aurum 22 you plug in your disconnect, flip your breaker on and power on the remote. You're expecti...
Thu, 1 Nov, 2018 at 2:29 PM