FAQ

frequently asked question

Ventus X FAQ
Ventus X (IVKH and/or OVKH) 1.- Are units from Series A and B compatible? No.  2.- Are units with different capacities compatible? (e.g., an outdoor...
Thu, 12 Sep, 2024 at 12:40 PM
Ventus X error code list
The error code list for the VENTUS X are available for download below. Extra codes that are no error in the unit: "PP" means "Searchi...
Thu, 22 Aug, 2024 at 2:45 PM
Multizone VMH Series A & B FAQ
This are the most common questions about Multizone units (Model star as IVMH or OVMH) 1.- Are units from Series A and B compatible? Yes. 2.- Can I u...
Tue, 19 Nov, 2024 at 9:55 AM
Alpha FAQ
This are the most common questions about Alpha units (Model star as IVADH or OVADH) 1.-Can Alphas be used with 24v thermostats? Yes. 2.- Do Alphas h...
Thu, 12 Sep, 2024 at 12:41 PM
Warranty Claim
In order for a warranty to become valid please follow the steps and requirements of the attached file "WARRANTY REQUIEREMENTS" and "Warranty ...
Mon, 26 Aug, 2024 at 10:27 AM
BTU VS. TONS
People often get confused over BTU's or the Tons of a unit.  It's simple :    9,000 BTU  =  3/4 TONS 12,000 BTU  =    1  TON 18,00...
Tue, 14 Nov, 2017 at 11:47 AM
What SEER means?
The acronym SEER means:  Seasonal Energy Efficiency Ratio   The cooling or heating power in a unit use measure units in BTU/W-h. The higher the SEE...
Tue, 18 Mar, 2025 at 9:06 AM